FAQ - Frequently asked questions

What are your current delivery times?

Our delivery time is 2-3 business days within Germany and 3-5 business days within Europe.

How long do I have to wait for the result?

All our tests are for home use and you get the result immediately. No unnecessary sending of samples to a lab and waiting forever for a result!

How do I perform the self-tests?

Each self-test comes with comprehensive instructions describing the steps you need to follow. It is important to read the instructions carefully to ensure the accuracy of your results.

My test was positive, and now?

Our advice is to make an appointment with a medical professional or your primary care physician based on your test result. He can then make a precise diagnosis and take possible measures to counteract the disease.

In which languages is the test available?

Our tests are multilingual:

  • German
  • English
  • French
  • Italian
  • Spanish
  • Portuguese
  • Dutch
Can I trust the accuracy of these tests? self-tests come from reliable suppliers and comply with all necessary health and safety regulations. However, they are intended as preliminary checks and should not replace professional medical advice. All our tests have been checked by TÜV SÜD and comply 100% with all specifications.

Can I return a test kit if I no longer need it?

If the test kit is still closed (originally sealed / the seal has not been broken), we will take back the test kit within the withdrawal period of 14 days.

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